AI customer communication, built around your business

Never let a goodenquirygo unanswered.

Sorenix builds AI chatbots for your website, WhatsApp and Telegram—plus AI receptionists that answer calls, qualify leads, book appointments and hand over to your team with full context.

Request your free demo Explore the solutions →

No obligation. We tailor the demonstration to your business, customer journey and existing tools.

24/7Instant first response
3 channelsWeb, messaging and voice
Human handoffEscalation with context
Sorenix ConversationsLive
Unified customer inbox

Every channel. One view.

W
Website assistant14 active conversations
M
Messaging assistant8 active conversations
V
AI receptionist3 calls in progress
Live customer conversationWebsite · 14:32
Hi, do you have availability for a consultation this week?
Yes. Is Thursday afternoon or Friday morning better?
Thursday afternoon.
I found a 15:30 slot. Shall I reserve it under your name?
Lead summaryAI generated
92qualification score
  • IntentBook consultation
  • PriorityHigh
  • StatusReady to book
AutomationCompleted
  • CRM contact created✓
  • Calendar checked✓
  • Reminder prepared✓
Built around your businessYour services, policies and workflows
Answers with contextNot a generic scripted bot
Connects to your toolsCalendars, CRM, email and more
Measured from day oneLeads, bookings, response and handoffs
Interactive product experience

Use the real Sorenix workspace, right here.

Explore the complete demonstration directly on this page. Open conversations, create a booking, test the receptionist and see how every customer outcome is organised.

S
Sorenix AI Front DeskComplete interactive workspace
Safe sample data
Try every section. Replies, bookings and settings stay inside this browser demo.See it tailored to your business →
Solutions

Three ways to stop losing customers to silence.

Each solution is built around a measurable outcome: respond faster, capture more demand and free your team from repetitive communication.

01
↗

Website AI chatbot

Turn your website into an active sales and service channel instead of a static brochure.

  • Answer product, service and pricing questions
  • Qualify visitors and capture contact details
  • Recommend the right service or next step
  • Book appointments and meetings
  • Escalate complex enquiries to a human
Lead captureSupportBooking
02
✦

WhatsApp & Telegram assistant

Continue the conversation on the channels customers already check throughout the day.

  • Respond to FAQs and service questions
  • Qualify leads in natural conversations
  • Send confirmations, reminders and follow-ups
  • Maintain context across long conversations
  • Route priority messages to your team
WhatsAppTelegramFollow-up
03
◖

AI receptionist

Give every caller a professional answer—even when your team is busy, closed or unavailable.

  • Answer calls naturally, 24/7
  • Capture names, needs and contact details
  • Book, reschedule or cancel appointments
  • Route urgent or valuable calls correctly
  • Send summaries and next actions to your team
Voice AICall routingAppointments
Why it matters

Customers do not experience your staffing constraints. They experience your response.

AI customer communication creates value when it closes a measurable gap: unanswered calls, slow replies, lost website visitors, repetitive admin and inconsistent follow-up.

Industry benchmarks are evidence for the business problem—not promises of guaranteed Sorenix results. Your pilot should establish a baseline and measure improvement against it.
90%

expect an immediate response

HubSpot reports that 90% of customers rate an immediate response as important or very important.

HubSpot research ↗
28%

of inbound calls go unanswered

CallRail reports an average unanswered-call rate of 28%, showing how much demand can disappear before a conversation begins.

CallRail data ↗
30–45%

customer-care productivity potential

McKinsey estimates generative AI could create customer-care productivity value equal to 30–45% of current function costs.

McKinsey analysis ↗
4 hrs

returned per service rep each week

Salesforce found reps using AI spent 20% less time on routine cases, freeing an estimated four hours weekly.

Salesforce research ↗
Industries

Built for businesses where every conversation can become revenue.

Sorenix adapts to your terminology, services and escalation rules. Choose an example below to see how the same intelligence layer supports different customer journeys.

Example workflow

Appointment-based businesses

Clinics, salons, consultants and local services can answer availability questions, qualify needs and turn conversations directly into booked appointments.

  • Check live availability
  • Book, move or cancel appointments
  • Send confirmations and reminders
  • Escalate urgent or sensitive enquiries
From first question to confirmed bookingAutomated with guardrails
1Customer asksWebsite, message or phone call
2AI understandsIntent, details and urgency
3System actsChecks calendar and rules
4Outcome loggedBooking, summary and follow-up
How it works

A useful AI assistant starts with your business—not a generic script.

We map what customers ask, what your team does next and where automation creates measurable value without creating unnecessary risk.

Free demo approach

We use public information from your website and your discovery answers to create a tailored demonstration of the customer journey.

01

Discover the lost-opportunity points

We review enquiry channels, response delays, repetitive questions, booking processes and current handoffs.

02

Build the knowledge and conversation design

Your assistant is grounded in approved services, policies, FAQs, tone, business hours and escalation rules.

03

Connect the actions that matter

Depending on scope, we connect calendars, CRM, email, forms, notifications, messaging or phone routing.

04

Test, launch and measure

We review real conversation paths, define fallback behaviour and monitor leads, bookings, response time and human handoffs.

Illustrative opportunity calculator

What could unanswered enquiries be costing you?

Estimate the annual value of opportunities that may currently be lost when calls or messages receive no timely response.

This calculator is illustrative only. It does not account for implementation costs, lead quality or operational capacity.
Illustrative annual opportunity currently at risk€45,00060 missed enquiries per month × 25% conversion × €250 value
Responsible automation

Automation with boundaries, visibility and human control.

The goal is not to make the AI answer everything. The goal is to automate the right conversations and escalate the rest safely.

  • Grounded knowledgeAnswers based on approved business information.
  • Explicit handoff rulesEscalate by topic, urgency, customer request or business rule.
  • Conversation visibilityReview interactions, outcomes and failure points.
  • Data minimisationCollect only what is needed for the agreed workflow.
policy.sorenix
01 policy "customer-enquiry" {
02   use approved_knowledge
03   collect minimum_required_data
04
05   when confidence < 0.72 {
06     route "human-review"
07     attach conversation_context
08   }
09 }
Policy validated12 ms
FAQ

The practical questions businesses ask first.

Yes. The assistant is designed around approved information such as your website, FAQs, service descriptions, policies, opening hours and internal guidance. The scope of private data depends on the agreed integrations and security requirements.

We define fallback and escalation rules. It can ask a clarifying question, collect contact details, create a task, route the conversation or tell the customer that a human will follow up rather than inventing an answer.

Yes. Handoffs can be triggered by customer request, topic, urgency, sentiment, lead score or business rules. The human receives the conversation context so the customer does not need to repeat everything.

Yes, where the selected calendar or booking system supports integration. The assistant can check availability, capture required details, confirm the booking and prepare reminders.

The strongest use is usually handling repetitive, time-sensitive and out-of-hours communication while routing complex, sensitive or high-value conversations to people.

Deployments can be designed around data minimisation, access controls, retention rules, notices and human oversight. Final compliance depends on the channels, vendors, data flows and your organisation’s legal requirements.

Free tailored demo

See how Sorenix would handle your real customer enquiries.

Tell us about your business. We’ll prepare a focused demonstration of the chatbot, messaging assistant or AI receptionist flow most relevant to you.

  • A tailored walkthrough based on your customer journey
  • A practical automation and integration recommendation
  • Clear success metrics for a potential pilot
  • No obligation and no generic sales deck
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